It’s All About A Quality Team
Franklin Flood prides itself on providing the best customer service experience in the business. From the quoting process through renewal, we want you to be assured that Franklin will be here to answer your questions, address your concerns, service your policy and if you become the victim of a flood, process your claim.
The professional flood insurance agents at Franklin are available for questions and inquiries weekdays during normal business hours ( eastern time ) and for claims service 24 hours a day 7 days a week.
Franklin Licensed In-house Agents
Christopher Mazza purchased Franklin Flood in 2020 and is proud to add the company to his family of agencies. Chris also owns Keystone Insurance Associates in Bloomsburg, PA and Central Penn Insurance in Exton, PA. He is a graduate of Saint Joseph’s University Haub School of Business (2008), and resides in Chester Springs, PA with his wife and two sons. Even though most of his duties are behind the scenes, Chris still enjoys working with clients and helping independent agents with tough-to-place risks. In his spare time Chris enjoys family time, watching UFC fights, and rooting for the Yankees.
“I am honored to serve as the President of Franklin Homeowners Assurance Company, now Franklin Flood, LLC, America’s Premier Flood Insurance Provider. Since assuming this position in the summer of 2006, much has happened within the flood insurance industry as well as with Franklin itself. I felt it was time to reach out and thank our agents, those responsible for making Franklin one of the fastest growing carriers in the flood program. Franklin was awarded the Administrator’s Club Award at the 2006 and 2008 National Flood Conferences, sponsored by FEMA. This award is bestowed upon WYO companies in recognition of their contributions to the growth of the NFIP. By specializing in flood insurance, we differentiate ourselves from our competitors in several important ways. Service, product knowledge and our ease of doing business elevate Franklin to the top tier. Our in-house staff of experienced P&C licensed flood professionals is available to your office to handle your needs courteously and expeditiously. I want you to think of Franklin as an extension of your back office. Our mission is to make writing flood insurance easy for your agency. Recent lapses in the NFIP followed by short term retroactive extensions, remapping of entire communities, grandfathering issues and rule changes are a few of the complicated issues that Franklin, as your flood specialist, will simplify. Through the following pages I will introduce the rest of Franklin’s team that share in my dedication to a long term, mutually beneficial relationship between Franklin and our Agents.”
“Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in our company.”
Cassandra (Cassie) Dalmas graduated from James Madison University with a B.S. in Psychology. Cassie serves as Franklin’s Vice President of Business Development and is licensed in Property & Casualty Insurance. She can often be spotted at business lunches, happy hours, or educational events. She is active in the local Chamber of Commerce, Young Professional Network, and various networking groups. In her free time Cassie enjoys spending time with her husband and introduced a new baby into the world during 2020’s quarantine! She coaches youth soccer and plays for an adult women’s recreational soccer league.
Kseniya is studying Business Management and Marketing at Delaware County Community College with the plan to transfer for her BS in spring of 2019. In her free time, she enjoys traveling, music, and spending time with family and friends.
Kseniya is committed to providing the best coverage to each client. She focuses heavily on personal, attentive service, making sure each customer understands the range of products that are available. New customers feel confident in choosing her services because she helps them to thoroughly understand how insurance products can best meet their needs while still be cost-effective.
Insurance is typically something no one wants to purchase, but if you have a flood and you actually have purchased a flood policy, its value is immeasurable.
My goal is to make the purchasing of a flood policy as pleasant as possible. I also want to spend your money like it’s my money, so rest assured, I will offer you the best priced policy for your individual situation, be it through the National Flood Insurance Program, or a private flood policy.
Stay Dry my friends!
I have over 12 years of experience in the insurance industry and over 20 years of experience as a customer service representative. I am dedicated to providing every agent and customer with the best knowledgeable, professional, and rewarding customer experience.
I am glad to be part of the Franklin Flood, LLC team, where we specialize in flood insurance.
Erin graduated from Temple University with a B.A. in Journalism. While searching for a job, she was introduced to the insurance industry and quickly took to it. She enjoys talking with the customers and helping them find the coverage option most suitable to their needs.
Lynn has been working for Franklin Flood, LLC for four years. Her goal is to introduce our service to agency partners and to make the overall process easier when obtaining flood insurance. She is active in her church, has been a small group leader for several bible studies, organized a neighborhood book club and enjoys hosting guests in her home. During her free time Lynn enjoys traveling, spending time with her family and is an avid runner.
What Our Customers Are Saying
Very pleased with the timely response from the Franklin Flood team. Our world was turned upside down with a flood this past summer, but they gave us hope and our life is back to a sense of normalcy again.
We had no idea how frightening this experience would be, but with one simple phone call to Franklin Flood, we felt a sense of calm and knew we were in good hands. They guided us through the entire cleanup process.
We purchased flood insurance and never knew how valuable this would be to our family. When all seemed lost, the people at Franklin Flood were there to comfort us and assist during our rebuild of our new home.