It’s All About A Quality Team
Franklin Flood prides itself on providing the best customer service experience in the business. From the quoting process through renewal, we want you to be assured that Franklin will be here to answer your questions, address your concerns, service your policy and if you become the victim of a flood, process your claim.
The professional flood insurance agents at Franklin are available for questions and inquiries weekdays during normal business hours ( eastern time ) and for claims service 24 hours a day 7 days a week.
Franklin Licensed In-house Agents
Christopher Mazza purchased Franklin Flood in 2020 and is proud to add the company to his family of agencies. Chris also owns Keystone Insurance Associates in Bloomsburg, PA and Central Penn Insurance in Exton, PA. He is a graduate of Saint Joseph’s University, Haub School of Business (2008), and resides in Chester Springs, PA with his wife and two sons. Even though most of his duties are behind the scenes, Chris still enjoys working with clients and helping independent agents with tough-to-place risks. In his spare time Chris enjoys family time, watching UFC fights, and rooting for the Yankees.
Greg Devone has served as the President of Franklin Flood since 2006, seeing many changes within the flood industry and Franklin, itself. Greg began his career with Franklin in 1985 when we were Franklin Homeowners Assurance Company. Prior to that he attended Peirce College in Philadelphia and received a degree in Information Technology. Greg thoroughly enjoys the ability to work with both agents and customers across the entire country on a daily basis. On a personal note, Greg has been married to his wife since 1987, and together even longer as they were high school sweethearts. They have two children together and a grandson. Additionally, Greg enjoys fishing and spending time outdoors.
Kseniya serves as Franklin’s VP of Operations, and oversees its customer service team. She has been a member of the Franklin family since 2018, coming from the property/casualty agency world. In her free time, she enjoys traveling, exploring the great outdoors, and spending time with family and friends – usually while enjoying some wine. Kseniya is committed to providing the best coverage to each client. She focuses heavily on personal, attentive service, making sure each customer understands the range of products that are available. New customers feel confident in choosing her services because she helps them to thoroughly understand how insurance products can best meet their needs while still be cost-effective. She states her favorite part of the job is knowing that the client can buy their dream home because we could offer affordable flood insurance.
Xhek "Jack" Kondakciu
Xhek “Jack” Kondakciu is the Inside Sales Lead at Franklin Flood. He is responsible for agency appointments and building the Franklin Flood name, nationally. Xhek immigrated to the United States in April 2018 from Albania. Prior to immigrating, Xhek played soccer professionally in Albania, from the age of 17. He ceased his soccer career to seek other opportunities in America. Although he could barely speak English when he initially came here, he acquired a job in Phoenixville at Il Granaio, and quickly moved up from Bussing Tables to Managing the restaurant. Xhek has learned so much within the last few years, has gained an intricate understanding of the language and the American people, and has taken that into a complex sales role here at Franklin. He is motivated and is excellent with people. In his free time, Xhek enjoys good food, traveling, and spending time with his friends. He will boast his greatest accomplishment is his beautiful daughter, Grace.
Cassandra (Cassie) Dalmas graduated from James Madison University with a B.S. in Psychology. Cassie serves as Franklin’s Vice President of Business Development and is licensed in Property & Casualty Insurance. She can often be spotted at business lunches, happy hours, or educational events. She is active in the local Chamber of Commerce, Young Professional Network, Women’s Business Connection and various networking groups. In her free time Cassie enjoys spending time with her husband and introduced a baby into the world during 2020’s quarantine! She coaches youth soccer and plays for an adult women’s recreational soccer league.
Benita has over 12 years of experience in the insurance industry and over 20 years of experience as a customer service representative. She has been with Franklin since 2018 and has held her Property and Casualty licensure since 2006. Benita loves solving complicated tasks and providing a rewarding customer experience. Outside of work, she enjoys camping and riding motorcycles with her husband as well as spending quality time with her kids and grandson.
Erin graduated from Temple University with a B.A. in Journalism. While searching for a job, she was introduced to the insurance industry and quickly took to it. Erin has been a member of the Franklin family since 2019. She enjoys talking with the customers and helping them find the coverage option most suitable to their needs. In her free time, Erin enjoys reading, writing, and playing with her two cats.
Olivia is our newest addition to Franklin Flood, and is excited to connect with and problem solve for Franklin’s clients to find personal and niched solutions. She has been working in customer facing roles for over 8 years, within the banking and real estate markets and has a personal interest in investing, fitness, and travel. She is a licensed Pennsylvania realtor and is excited to add flood insurance expert to her portfolio, as she is newly licensed in property/casualty insurance.
What Our Customers Are Saying
Very pleased with the timely response from the Franklin Flood team. Our world was turned upside down with a flood this past summer, but they gave us hope and our life is back to a sense of normalcy again.
We had no idea how frightening this experience would be, but with one simple phone call to Franklin Flood, we felt a sense of calm and knew we were in good hands. They guided us through the entire cleanup process.
We purchased flood insurance and never knew how valuable this would be to our family. When all seemed lost, the people at Franklin Flood were there to comfort us and assist during our rebuild of our new home.